If you use a hub and encounter detection problems, slower than normal transfer rates, random disconnection from your computer or other unusual issues, try connecting the hard drive directly to the computer’s USB port. Q: Can I use my hard drive with a USB hub?Ī: Yes, the hard drive can be connected to a USB hub. Problem: I must use a USB hub for my USB devices 2) Use an adapter with a female USB Type A port and a male USB-C end. This cable must support USB 3.0 and higher. You have two options: 1) Use a cable with a USB micro-B end and a USB-C end. How do I connect the drive to my computer?Ī: A USB-C cable is not included with this drive. Problem: My computer only has USB-C ports Q: Are there other USB devices connected to the same port or hub?Ī: Disconnect other USB devices and see if the hard drive’s performance improves. Otherwise, the device operates at slower USB transfer rates. Seagate Expansion Portable performance will improve when it is connected to a SuperSpeed USB 3.0 port. Q: Is the hard drive connected to a Hi-Speed USB 2.0 port on your computer or hub?Ī: If your hard drive is connected to a Hi-Speed 2.0 port or hub, the inferior performance is normal. Safely eject the drive from your computer, disconnect the cable, wait 10 seconds, and then reconnect the cable.Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Q: Are both ends of the USB cable firmly attached?Ī: Review troubleshooting tips for cable connections below: All users Problem: My file transfers are too slow For additional support resources, go to Seagate customer support. For help setting up and using your Seagate hard drive, review the frequently asked questions below.
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